Most Frequently Asked Customer Questions
Can you tell me what is wrong with my car over the phone?
In most cases we cannot accurately diagnose your vehicle over the phone. Your Saab is an extremely complex piece of machinery that requires hands-on testing and inspection.
What is your policy on customer-supplied parts?
Do you bring your steak to a restaurant? But seriously, we prefer not to install parts that a customer brings to our facility. There are several reasons for this:
First, how does the customer know what part to supply?
Who diagnosed what is wrong with the vehicle?
Is the part the correct application, i.e. the correct chassis number or engine number? Many parts are different based on whether the car has ABS brakes, etc.
Is the part supplied up to our quality standards? We pride ourselves on quality work and that includes quality parts. In our opinion, bringing your own parts is the same as taking your own food to a restaurant. However, that being said, we will install your parts but we do charge additional labor.
How often should I have my car serviced?
It varies from model to model, but as a general rule you should change your oil every 3 – 4 thousand miles and perform the annual recommended factory scheduled maintenance.
The salesman at the dealership I purchased my new car from said that if I have you work on my car, my warranty will be voided. Is this true?
False! Consumers are entitled to have their cars serviced whenever they choose. Always read your warranty to understand what constitutes a covered service item. As long as detailed records are kept (as we do here for all of our customers) and the service intervals are met with genuine parts your warranty will never be void.
Serving customers throughout Montgomery County, including: Olney, Potomac, Chevy Chase, Bethesda, Rockville, Germantown, Clarksburg, Silver Spring, and the Washington DC metro area.
7911 Beechcraft Ave., Suite C
Gaithersburg, MD 20879
Phone: (301) 947-7895
Tuesday – Friday: 9:00AM – 5:00PM
Saturday: 9:00AM – 5:00PM
Sunday and Monday: closed